Gilmelle Terms of Service

Welcome to Gilmelle. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. We've written them in plain English wherever possible, because we believe clear terms are part of building trust with the women who shop with us.

Please read these Terms carefully before using our website or placing an order.

1. Introduction

These Terms apply to your access to and use of gilmelle.com, including browsing our collections, creating an account, and purchasing products (collectively, the "Website"). Throughout these Terms, "Gilmelle," "we," "us" and "our" refer to Gilmelle, and "you" refers to anyone who visits or uses the Website.

2. Acceptance of Terms

By accessing our Website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, along with our Privacy Policy and Return & Refund Policy. If you do not agree with any part of these Terms, please do not use our Website.

3. Eligibility to Use the Website

Our Website and products are intended for individuals who are at least 18 years of age or the age of majority in their province or territory of residence. By using our Website, you confirm that you meet this requirement and that you have the legal capacity to enter into a binding agreement.

4. Products and Product Information

We describe our products, including sizing, materials and colour, as accurately as possible. However, slight variations may occur due to differences in monitor displays, lighting during photography, or natural variation in fabric and dye lots.

All products are subject to availability. If an item you've ordered becomes unavailable after your order is placed, we will notify you and offer a refund, store credit or a suitable alternative, at your preference.

5. Pricing and Currency

All prices on our Website are listed in Canadian dollars (CAD) unless otherwise stated. We make every effort to ensure pricing is accurate, but errors can occasionally occur. If we discover a pricing error on an order you've placed, we will contact you before proceeding, and you will have the option to confirm your order at the correct price or cancel it for a full refund.

Prices are subject to change at any time without notice. Changes will not affect orders that have already been confirmed.

Applicable taxes and shipping charges are calculated and displayed at checkout before you complete your purchase.

6. Order Acceptance

When you place an order, you will receive an order confirmation email. This confirms that we've received your order, but it does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, unauthorized or illegal activity, pricing or listing errors, or unavailability of stock.

If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

7. Payment Methods

We accept payment through the methods displayed at checkout, which may include major credit cards and other payment options supported by our payment processor. All payments are processed securely; please see our Privacy Policy for details on how payment information is handled.

By providing payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping

Shipping timelines, carriers and rates are outlined at checkout and in our Shipping Policy. We aim to fulfill and ship orders promptly, but delivery times are estimates and may be affected by factors outside our control, such as carrier delays or customs processing.

Risk of loss and title for products purchased from Gilmelle pass to you upon delivery to the shipping address provided at checkout.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy, which forms part of these Terms. We encourage you to review that policy before making a purchase so you understand the return window, item conditions and process involved.

10. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, product photography, and the Gilmelle name and branding, is the property of Gilmelle or our licensors and is protected under Canadian and international copyright and trademark law.

You may not copy, reproduce, distribute or otherwise use any content from our Website for commercial purposes without our prior written consent.

11. User Conduct

When using our Website, you agree not to:

• Provide false, inaccurate or misleading information
• Use the Website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to our systems, accounts or data
• Interfere with or disrupt the operation of the Website
• Use automated tools to scrape, copy or extract content from the Website without our permission

We reserve the right to suspend or restrict access to our Website for any user who violates these Terms.

12. Accuracy of Information

You are responsible for providing accurate and complete information when creating an account or placing an order, including your name, shipping address, billing address, phone number and payment details. Gilmelle is not responsible for delays, misdelivery or order issues resulting from inaccurate information provided at checkout.

13. Third-Party Links

Our Website may contain links to third-party websites, such as social media platforms or partner content. These links are provided for your convenience, and Gilmelle does not control or take responsibility for the content, policies or practices of any third-party website. Visiting linked websites is done at your own risk.

14. Disclaimer of Warranties

Our Website and products are provided on an "as is" and "as available" basis. While we strive to provide accurate product information and a smooth shopping experience, we do not guarantee that our Website will be uninterrupted, error-free or entirely secure.

Nothing in this section is intended to limit any statutory warranty or consumer protection right that cannot be excluded under applicable Canadian law.

15. Limitation of Liability

To the fullest extent permitted by law, Gilmelle will not be liable for any indirect, incidental or consequential damages arising from your use of our Website or products. This limitation does not apply to liability arising from fraud, gross negligence, or any matter which cannot be limited or excluded under applicable Canadian consumer protection legislation.

Where liability cannot be excluded, our total liability to you will be limited to the amount you paid for the product or order giving rise to the claim.

16. Indemnification

You agree to indemnify and hold Gilmelle, its employees and affiliates harmless from any claims, damages or expenses arising from your misuse of the Website, your violation of these Terms, or your violation of any applicable law or third-party right.

17. Privacy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use and protect your personal information when you use our Website or place an order.

18. Governing Law (Canada)

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Nothing in these Terms limits any protection or right you may have under the consumer protection laws of your province or territory of residence.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, our products or applicable Canadian law. Any updates will be posted on this page with a revised effective date. Your continued use of our Website following any changes constitutes your acceptance of the updated Terms.

Last updated: 06-08-2026

20. Contact Information

If you have questions about these Terms, please contact us:

Gilmelle 401 Bay Street, Suite 1600 Toronto, ON M5H 2Y4 Canada

Email: support@gilmelle.com Phone: +1 (647) 846-4556