Terms of service
Welcome to Gilmelle. These Terms of Service govern your use of gilmelle.com and purchases made through our online store.
Gilmelle is a trading brand operated by Don Collective, a business registered in the Netherlands and serving customers in Canada.
By accessing our website or placing an order, you agree to these Terms and the policies referenced below.
1. Website Operator
gilmelle.com is owned and operated by:
Don Collective
Trading as: Gilmelle
Chamber of Commerce (KVK): 42119080
VAT Number: NL005509985B03
Gilmelle is an online women's fashion store serving customers throughout Canada.
Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
2. Eligibility
By using our website or placing an order, you confirm that you are at least the age of majority in your province or territory of residence, or otherwise legally capable of entering into a binding agreement.
3. Products & Product Information
We make every reasonable effort to display product descriptions, materials, sizing, photographs and colours accurately.
However, colours and appearance may vary slightly due to photography, lighting and individual screen settings.
All products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include cancellation and a refund.
4. Pricing & Currency
All prices on gilmelle.com are displayed in Canadian Dollars (CAD) unless otherwise stated.
Applicable taxes, shipping costs and other charges collected by Gilmelle will be displayed during checkout before you complete your purchase.
Prices and product availability may change without notice. Changes will not affect an order that has already been confirmed, except where a genuine pricing or listing error has occurred.
5. Orders
When you place an order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized activity;
- payment authorization problems;
- clear pricing or listing errors;
- product unavailability;
- suspected unlawful activity.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
6. Payments
Payments are processed securely through the payment methods available during our Shopify checkout.
The payment methods available to you will be displayed before you complete your order.
For more information, please review our Payment Methods page.
7. Shipping & Fulfillment
Orders may be prepared and dispatched by our international fulfillment partners before being delivered to customers in Canada.
Processing times, estimated delivery times, tracking information, shipping costs and information regarding customs or import charges are explained in our Shipping Policy.
Delivery times are estimates and cannot be guaranteed.
8. Returns & Refunds
Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Our Return & Refund Policy explains return eligibility, return shipping costs, damaged or incorrect items, cancellations and refund processing.
Please review this policy before completing your purchase.
9. Customer Information
You agree to provide accurate and complete information when placing an order, including your name, billing information, shipping address, email address and telephone number.
Please check your shipping information carefully before submitting your order.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
10. Errors & Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping, delivery times or availability.
We reserve the right to correct such errors and update information where reasonably necessary.
If a material error affects an order you have already placed, we will contact you and provide an appropriate solution.
11. Intellectual Property
Unless otherwise stated, Gilmelle branding, website copy, graphics, original photography and design elements on gilmelle.com are owned by Don Collective, Gilmelle or the applicable rights holders.
You may not reproduce, distribute or commercially exploit protected website content without permission, except where permitted by law.
12. Prohibited Use
You may not use our website:
- for unlawful or fraudulent purposes;
- to provide deliberately false or misleading information;
- to interfere with the security or operation of the website;
- to attempt unauthorized access to systems or accounts;
- to transmit malicious software or harmful code;
- to improperly copy, scrape or exploit protected website content;
- to violate the rights of Gilmelle or any third party.
We reserve the right to restrict access where these Terms are violated.
13. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms and other ecommerce services.
Third-party websites and services may be governed by their own terms and privacy policies.
Gilmelle is not responsible for the content or practices of unrelated third-party websites.
14. Website Availability
We aim to keep gilmelle.com accurate, secure and available.
However, temporary interruptions, technical errors or maintenance may occasionally occur.
We do not guarantee that the website will always operate without interruption or error.
Nothing in these Terms limits statutory consumer rights that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Don Collective and Gilmelle will not be liable for indirect, incidental or consequential losses arising solely from the use of our website.
Nothing in these Terms excludes or limits liability or consumer rights where doing so is prohibited by applicable law.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how personal information is collected, used, shared and protected.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain in effect.
18. Governing Law
These Terms are governed by applicable law, including the laws governing Don Collective as the website operator and mandatory consumer protections applicable to customers in Canada.
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business practices or applicable requirements.
The most recent version will always be published on this page.
20. Contact Information
Store name: Gilmelle
Company name: Don Collective
Company Address: Ruiterweg 22, 1251 ZZ Laren, The Netherlands
Warehouse Address: 401 Bay Street, Suite 1600, Toronto, ON M5H 2Y4, Canada
Company nr.: 42119080
Phone: +1 (647) 846-4556
Email: info@gilmelle.com
Customer Care Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
We aim to respond to your inquiries within 24 hours.