Transaction policy
Gilmelle Payment Methods
We want checkout to feel just as effortless as browsing our collections. This page explains how payments work at Gilmelle, the methods we accept, and what to do if you run into any trouble at checkout.
Secure Payments
Every transaction at Gilmelle is processed through Shopify's secure payment infrastructure, which encrypts your payment details from the moment you enter them until your order is confirmed. Gilmelle never sees or stores your complete card information on our own systems; this is handled entirely by our secure payment processor.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
Available payment options may vary slightly depending on your device and browser.
Currency
All prices on gilmelle.com are displayed and charged in Canadian Dollars (CAD). If you're paying with an international card or a card issued in a different currency, your bank or card issuer may apply their own exchange rate, and in some cases, an additional foreign transaction fee. We recommend checking with your card issuer if you have questions about how your purchase will appear on your statement.
Payment Security
Your payment information is protected using industry-standard encryption and secure payment technology, in line with Payment Card Industry Data Security Standard (PCI-DSS) requirements. While no online transaction can be guaranteed as completely risk-free, we work with trusted, established payment partners to help keep your information safe at every step of checkout.
Order Confirmation
Once your payment has been successfully processed, you'll receive an order confirmation email right away, summarizing your order details. If you don't receive this email within a few minutes, please check your spam folder before reaching out to our Customer Care team.
Payment Issues
If your payment is declined at checkout, here's what we suggest:
- Double-check that your card number, expiry date, billing address and security code were entered correctly.
- Confirm with your card issuer that there are sufficient funds available and that the transaction hasn't been flagged for security review.
- Contact our Customer Care team if the issue continues, and we'll be glad to help you complete your order.
Contact Us
If you have any questions about payments or need assistance at checkout, we're here to help.
Email: support@gilmelle.com Phone: +1 (647) 846-4556
Last updated: 06-08-2026