Privacy policy
Last updated: August 9, 2026
At Gilmelle, we take the protection of your personal information seriously.
This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, and the choices and rights available to you when you visit gilmelle.com, place an order or communicate with us.
Who We Are
gilmelle.com is operated by:
Don Collective, trading as Gilmelle
Don Collective is a business registered in the Netherlands. Gilmelle operates an online women's fashion store serving customers in Canada.
For purposes of applicable data protection law, Don Collective is responsible for the personal information described in this Privacy Policy.
We process personal information in accordance with privacy and data protection laws applicable to our activities, including the General Data Protection Regulation (GDPR) and applicable Canadian privacy legislation.
Personal Information We Collect
Depending on how you interact with Gilmelle, we may collect:
Contact and account information
- Name
- Email address
- Telephone number
- Shipping address
- Billing address
- Account information
Order information
- Products purchased
- Order history
- Shipping and delivery information
- Returns and customer service information
Payment information
Payment details are processed securely by our payment providers. Gilmelle does not store your complete payment card details on our own systems.
Website and device information
- IP address
- Browser type
- Device information
- Cookie information
- Pages viewed
- Website interactions
- Analytics and usage information
Customer communications
We may collect information you provide when contacting our Customer Care team regarding an order, return or other request.
How We Use Personal Information
We may use your personal information to:
- Process and fulfill orders
- Arrange payments, shipping and delivery
- Send order confirmations and shipping updates
- Provide customer support
- Process returns and refunds
- Detect and prevent fraud or misuse
- Operate and improve our website
- Maintain accounting and transaction records
- Meet legal obligations
- Understand website performance
- Provide marketing and advertising where permitted and, where required, with your consent
Marketing Communications
If you choose to subscribe to Gilmelle marketing communications, we may send you information about products, new arrivals, promotions and other updates.
Where required, we obtain consent before sending marketing communications.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not affect transactional emails relating to orders or customer service.
Cookies & Similar Technologies
We use cookies and similar technologies to:
- Operate the website and checkout
- Keep items in your shopping cart
- Remember preferences
- Understand website traffic and performance
- Provide analytics
- Support advertising and remarketing where applicable
You may be able to manage cookies through your browser settings or any consent controls available on our website.
Disabling certain cookies may affect website functionality.
Shopify
Our online store is hosted by Shopify.
Shopify provides ecommerce infrastructure supporting our website, checkout, order management and security.
As part of these services, Shopify may process personal information in accordance with its own privacy practices.
Payment Providers
Payments are processed by third-party payment providers available through our checkout.
These providers may collect and process payment and transaction information necessary to complete your purchase.
Payment providers use security measures appropriate to payment processing, including applicable PCI-DSS requirements.
Fulfillment & Shipping Providers
We work with third-party fulfillment and shipping providers to prepare and deliver orders.
To fulfill your order, we may share information such as:
- Your name
- Shipping address
- Telephone number
- Email address or shipment reference
- Relevant order information
Our fulfillment and shipping providers may operate in jurisdictions outside Canada and the European Economic Area.
Information is shared only to the extent reasonably necessary to prepare, dispatch, track and deliver your order.
Other Service Providers
We may work with trusted third-party service providers that assist us with:
- Ecommerce and website hosting
- Payment processing
- Fulfillment and shipping
- Customer service
- Email communications
- Analytics
- Fraud prevention
- Advertising and marketing
- Technical services
Personal information may be shared with these providers where reasonably necessary for them to perform their services or where required by law.
Google & Analytics Services
We may use services provided by Google, including Google Analytics, Google Ads and Google Merchant Center.
Depending on the services and consent settings enabled, these services may process information such as IP address, browser information, device information and website interactions.
These services help us measure website performance and, where applicable, provide or measure advertising.
Reviews & User-Generated Content
If Gilmelle allows customers to submit reviews, photographs or other public content, information you choose to publish may be visible to other website visitors.
Please avoid including sensitive or unnecessary personal information in public submissions.
International Data Transfers
Because Don Collective, Shopify and other service providers operate internationally, your personal information may be transferred to, stored in or processed in countries outside your country of residence, including countries outside Canada and the European Economic Area.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Completing and documenting transactions
- Providing customer service
- Processing returns or disputes
- Maintaining accounting and tax records
- Preventing fraud
- Complying with legal obligations
When information is no longer required, it may be deleted, destroyed or anonymized in accordance with applicable requirements.
Information Security
We use reasonable technical and organizational measures designed to protect personal information.
Our website uses encrypted HTTPS connections and relies on Shopify, payment providers and other service providers for important security infrastructure.
No electronic system or method of transmission can be guaranteed to be completely secure.
Your Privacy Rights
Depending on the law applicable to you, you may have rights relating to your personal information, including the right to:
- Request access
- Request correction
- Request deletion where applicable
- Withdraw consent where applicable
- Object to certain processing
- Request restriction of processing where applicable
- Request data portability where applicable
- Ask how your personal information is used or shared
The GDPR includes rights such as access, correction, erasure, restriction, portability and objection in applicable circumstances.
To make a request, contact:
We may need to verify your identity before processing certain requests.
Privacy Complaints
If you have concerns regarding how we handle personal information, please contact us so we can investigate.
Depending on your location, you may also have the right to lodge a complaint with an appropriate privacy or data protection authority.
For Canadian privacy matters, this may include the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.
Children's Privacy
Our website is intended for adults and is not directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, services, technology or legal obligations.
The most recent version will always be published on this page.
Contact Information
Store name: Gilmelle
Company name: Don Collective
Company Address: Ruiterweg 22, 1251 ZZ Laren, The Netherlands
Warehouse Address: 401 Bay Street, Suite 1600, Toronto, ON M5H 2Y4, Canada
Company nr.: 42119080
Phone: +1 (647) 846-4556
Email: info@gilmelle.com
Customer Care Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
We aim to respond to your inquiries within 24 hours.