Gilmelle Privacy Policy

At Gilmelle, we know that shopping with us means trusting us with personal information, and we don't take that lightly. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have when you shop with us online.

By visiting our website or placing an order with Gilmelle, you agree to the practices described in this policy.

1. Introduction

This Privacy Policy applies to [Legal Business Name], operating as Gilmelle (referred to as "Gilmelle," "we," "us" or "our"), and covers personal information collected through our website, our checkout process and any related communications with our Customer Care team.

We operate as a Canadian ecommerce business and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect information that you provide to us directly, information generated automatically when you use our website, and information from the services we use to operate our store.

Information you provide to us

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely by our payment provider; see Section 7)
• Order history and preferences
• Marketing preferences, such as whether you've subscribed to our emails

Information collected automatically

• Device information (such as device type and operating system)
• Browser information
• IP address
• Cookies and similar tracking technologies (see Section 5)
• Pages viewed, time spent on our website and general browsing behaviour

We collect only the information reasonably necessary to operate our store, process your orders and improve your shopping experience.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping and customer service
• Communicate with you about your order, including confirmations, shipping updates and support requests
• Send marketing communications, where you have consented to receive them
• Improve our website, product offerings and customer experience
• Detect, prevent and address fraud, security issues or technical problems
• Comply with legal and accounting obligations

We do not use your personal information for any purpose beyond what is described in this policy without first obtaining your consent.

4. Marketing Communications

If you subscribe to our newsletter or opt in at checkout, we may send you marketing emails about new arrivals, promotions and Gilmelle updates. We only send marketing communications to customers who have provided consent, in accordance with Canada's Anti-Spam Legislation (CASL).

You can withdraw your consent and unsubscribe at any time by using the unsubscribe link included in every marketing email, or by contacting our Customer Care team directly. Unsubscribing from marketing emails will not affect transactional emails related to your orders.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to help our site function properly, remember your preferences, and understand how visitors use our store. Cookies may be used for:

• Keeping items in your shopping cart between visits
• Remembering your login or account preferences
• Understanding site traffic and performance through analytics
• Supporting advertising and remarketing through services like Google Ads

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. Please note that disabling certain cookies may affect the functionality of our website, such as your ability to complete checkout.

6. Shopify Services

Gilmelle is hosted on the Shopify ecommerce platform. Shopify provides the infrastructure that allows us to sell our products and services to you, including hosting our online store, processing orders and supporting store security. As part of providing these services, Shopify collects and processes certain information on our behalf in accordance with its own privacy policy.

You can learn more about how Shopify handles data by reviewing Shopify's Privacy Policy at shopify.com/legal/privacy.

7. Payment Processing

When you make a purchase, your payment information is collected and processed directly by our payment processing provider(s). Gilmelle does not store your full payment card details on our servers. Payment providers used by our store may include Shopify Payments and other supported gateways available through our platform, all of which are required to meet Payment Card Industry Data Security Standard (PCI-DSS) requirements.

8. Third-Party Services

We work with trusted third-party service providers to help us operate our business. These providers only receive the information necessary to perform their specific function and are not permitted to use your information for any purpose beyond providing services to Gilmelle. We do not sell your personal information to anyone.

Third-party services we may use include:

• Shopify, for website hosting and order management
• Payment providers, for secure payment processing
• Shipping and fulfillment providers, for delivering your order
• Email service providers, for order updates and, where consented to, marketing communications
• Analytics providers, such as Google Analytics, to help us understand website performance

9. Google Services

We may use Google services, including Google Analytics and Google Merchant Center, to understand how customers interact with our website and to display our products across Google's Shopping and advertising properties. These services may use cookies and similar technologies to collect information such as your IP address, browsing behaviour and device information.

You can learn more about how Google collects and processes data at Google's Privacy & Terms page, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

10. Analytics

We use analytics tools to understand how visitors use our website, including which pages are visited, how long visitors stay and which products generate interest. This information helps us improve our website design, product selection and overall shopping experience. Analytics data is generally aggregated and does not directly identify you as an individual.

11. Order Fulfillment

To deliver your order, we share necessary information, such as your name, shipping address and phone number, with our shipping and fulfillment providers. This information is used solely to process, package and deliver your order, and to provide you with tracking updates.

12. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records for accounting and legal purposes, responding to customer service inquiries and complying with applicable law.

When personal information is no longer required for these purposes, we take reasonable steps to securely delete, destroy or anonymize it.

13. Data Security

We take the security of your personal information seriously. Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted during checkout, and we rely on Shopify's PCI-DSS compliant infrastructure to help safeguard payment information.

While we take reasonable technical and organizational measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Your Privacy Rights (Canadian Customers)

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to the collection, use or disclosure of your information, subject to legal or contractual restrictions
• Request deletion of your personal information, where legally applicable
• Ask questions about how your information is collected, used and disclosed

To exercise any of these rights, please contact our Customer Care team using the details in Section 18. We will respond to your request within a reasonable timeframe, in accordance with applicable law.

If you have concerns about how we handle your personal information that we are unable to resolve directly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

15. International Data Transfers

Some of the third-party service providers we work with, including Shopify and certain analytics or payment providers, may store or process information outside of Canada, including in the United States. Where this occurs, your information may be subject to the laws of the country in which it is processed. We take reasonable steps to ensure that any third party handling your information provides an appropriate level of protection consistent with this policy.

16. Children's Privacy

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable Canadian privacy law. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically so you're aware of how we protect your information.

Last updated: 06-08-2026

18. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Gilmelle Email: support@gilmelle.com Phone: + 1 (647) 846-4556 Address: 401 Bay Street, Suite 1600Toronto, ON M5H 2Y4Canada

We aim to respond to all privacy-related inquiries within 1 to 2 business days.