Gilmelle Shipping Policy

We know that once you've chosen a piece from Gilmelle, you're looking forward to it arriving. This Shipping Policy explains how we process and deliver orders, so you know exactly what to expect from checkout to your doorstep.

1. Shipping Destinations

We currently ship to addresses within Canada. If you're shopping from outside Canada, please check back with us in the future, as we're always evaluating new destinations.

2. Order Processing

Every order is prepared with care before it leaves our fulfillment team. Orders are processed Monday through Friday, excluding Canadian public holidays.

Order processing time is separate from delivery time. Processing refers to the time we need to verify, pack and prepare your order for dispatch, which typically takes 1 to 3 business days. Orders placed on a weekend or public holiday will begin processing on the next business day.

3. Shipping Times

Once your order has been dispatched, estimated delivery time is 5 to 10 business days, depending on your location within Canada.

Taking processing and delivery together, most orders arrive within approximately 6 to 13 business days of being placed. These are estimates, not guarantees, and delivery times may vary during high-volume periods such as sales events or the holiday season.

We do not guarantee specific delivery dates, as final delivery depends on our shipping carriers once your parcel leaves our facility.

4. Shipping Costs

We're pleased to offer free shipping on all orders shipped within Canada. No minimum order value is required.

5. Tracking Information

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. You can use this tracking number to follow your parcel's progress with the carrier directly.

If you haven't received a shipping confirmation email within our stated processing window, please check your spam folder before contacting our Customer Care team.

6. Delivery Delays

While we work with reliable shipping carriers, delivery timelines are occasionally affected by circumstances outside of our control, including customs processing, severe weather, postal disruptions or courier delays.

We appreciate your patience if your order is delayed for these reasons, and our Customer Care team is always available to check on the status of your parcel.

7. Incorrect Shipping Address

It's important to double-check your shipping address before completing your order, as we begin processing quickly to get your order to you as fast as possible. Gilmelle is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided at checkout.

If a parcel is returned to us because of an incorrect address supplied by the customer, additional shipping charges may apply to have your order resent.

8. Lost or Missing Packages

If your tracking information shows your order as delivered but you haven't received it, or if your parcel appears to be lost in transit, please contact our Customer Care team. We will open an investigation with the shipping carrier to locate your parcel before offering a replacement or refund, as this step is required by our carriers to process such claims.

9. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery at support@gilmelle.com, along with photos of the damaged item and packaging. This helps us resolve the issue quickly and, where appropriate, file a claim with the carrier on your behalf.

10. Multiple Shipments

Occasionally, orders containing multiple items may be shipped in separate parcels, particularly if items are dispatched from different areas of our fulfillment network. If this applies to your order, you will receive tracking information for each shipment. There is no additional shipping cost to you when this occurs.

11. Customs & Import Duties

As we currently ship exclusively within Canada, domestic orders are not subject to customs fees or import duties.

12. Contact Information

If you have any questions about your order or this Shipping Policy, our Customer Care team is happy to help.

Gilmelle 401 Bay Street, Suite 1600 Toronto, ON M5H 2Y4 Canada

Email: support@gilmelle.com Phone: +1 (647) 846-4556

13. Changes to This Shipping Policy

Gilmelle may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers or Canadian ecommerce requirements. Any changes will be posted on this page with a revised effective date.

Last updated: 06-08-2026