Shipping policy

At Gilmelle, we aim to make receiving your order as simple and reliable as possible. We currently ship exclusively to customers across Canada, with free shipping on every order.

Where We Ship

We currently deliver to addresses throughout Canada.

At this time, we do not ship outside Canada.

Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next available business day. During particularly busy periods, processing may take slightly longer.

Shipping Rates

We offer free shipping on all orders across Canada, with no minimum purchase required.

There are no standard shipping fees added to your order.

Estimated Delivery Times

Our estimated delivery time consists of processing and transit time:

  • Processing time: 1–3 business days

  • Transit time: 5–9 business days

  • Estimated total delivery time: 6–12 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather or public holidays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this information to follow the progress of your order through our Track Your Order page.

Please allow some time for tracking information to become active after your order has been shipped.

Shipping Restrictions

We currently ship to eligible addresses within Canada only.

Certain remote locations or address types may be subject to carrier restrictions. If we are unable to deliver an order to the address provided, we will contact you as soon as possible.

Incorrect Addresses & Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered due to an incorrect or incomplete address, or is returned to sender following an unsuccessful delivery, please contact our Customer Care team. We will work with you to determine the appropriate next step.

Additional shipping costs may apply if an order needs to be shipped again due to incorrect address information provided at checkout.

Lost or Damaged Packages

If your order appears to be lost in transit or arrives damaged, please contact us at info@gilmelle.com as soon as possible.

Please include your order number and, in the case of damage, clear photographs of the package and item where possible. Our Customer Care team will review the situation and work with the carrier to find an appropriate solution.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers or applicable requirements.

The most current version will always be available on this page.

Contact Information

Store name: Gilmelle
Company name: Don Collective
Company Address: Ruiterweg 22, 1251 ZZ Laren, The Netherlands
Warehouse Address: 401 Bay Street, Suite 1600, Toronto, ON M5H 2Y4, Canada
Company nr.: 42119080
Phone: +1 (647) 846-4556
Email: info@gilmelle.com 

Customer Care Hours: Monday to Friday, 9:00 AM to 5:00 PM ET

We aim to respond to your inquiries within 24 hours.