Gilmelle

THE SUMMER COLLECTION

Effortless styles designed for warm days, with flattering silhouettes and timeless details made for everyday wear.

A Comfortable Fit, Made for You

Finding boots that feel as good as they look shouldn't be difficult. Our styles are designed with extra room through the calf for a comfortable, flattering fit without feeling restrictive. Available in a wide range of sizes, with an easy-to-follow size guide to help you find your perfect fit.

Below you'll find answers to some of the most frequently asked questions about Gilmelle, our products, and our service.

Frequently Asked Questions

Do you ship across Canada?

Yes. We ship to customers across Canada. Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your order.

2. How long will it take for my order to arrive?

Orders are typically processed within 1–3 business days. After your order has been shipped, delivery times depend on your location and the carrier. You can follow the progress of your order using the tracking information provided by email.

3. Is shipping free?

Yes. We currently offer free premium shipping on all orders across Canada, with no minimum order value required.

4. How do I choose the right size?

Please check the size guide provided on the product page before placing your order. If you're between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

5. Can I change the size after placing my order?

If you need to change your size, please contact us as soon as possible at info@gilmelle.com. We process orders quickly, so changes can only be made if your order has not yet been processed or shipped.

6. How long does it take to receive my refund?

Once your return has been received and approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

7. What should I do if I receive a damaged or incorrect item?

Please contact us at info@gilmelle.com within 7 days of delivery and include your order number and clear photos of the item. Our Customer Care team will review the issue and help you with the appropriate solution.

8. Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers. Gilmelle does not directly store your complete payment card details.

9. How can I contact Customer Care?

Our Customer Care team is happy to help with questions about your order, products, shipping, or returns. You can reach us at info@gilmelle.com or +1 (647) 846-4556, and we'll get back to you as soon as possible.